Exchange and refund policy

1. HOW TO REQUEST A SIZE OR MODEL EXCHANGE:

A size or model exchange can be made within 14 days of the date the product was delivered. To ensure you have complete peace of mind with your purchase, the first exchange (whether for size or model) is completely free of charge in Italy, while for international locations in Europe, the cost of the exchange/return is €7.90. The Brand Silver's support team will provide you with the necessary information for the exchange and instructions on how to prepare the packaging.

⚠️ Important for exchanges: To request a size or model exchange, the official and exclusive channel is our WhatsApp number (3455389637). If, however, you wish to return the item for a refund (Right of Withdrawal), please do not use WhatsApp and exclusively fill out the dedicated Withdrawal Form below.

How to start the process:
To begin your exchange request, simply message us directly on our WhatsApp support number: 3455389637. Our team will guide you step by step.

HOW TO REQUEST A REFUND VIA RIGHT OF WITHDRAWAL:

You may exercise your right of withdrawal electronically via the «Withdrawal Form» link provided in our online store. Electronic withdrawal follows a two-step procedure required by law. After activating the withdrawal via the (Withdrawal-Refund Form) button, you will be asked to enter the required details and explicitly confirm («Confirm withdrawal»). Upon completion of the process, you will receive a confirmation of receipt of the declaration on a durable medium. This note supplements the information on the right of withdrawal and describes exclusively the additional option of exercising this right electronically.

INFORMATION ON THE RIGHT OF WITHDRAWAL (REFUND)
Pursuant to Art. 52 of the Consumer Code, you have the right to withdraw from the purchase contract, without providing any reasons, within 14 days from the day on which you or a third party acquires physical possession of the footwear.

1. Conditions for accepting the withdrawal:

For the refund to be approved, the item must be in the same condition in which you received it. Specifically: It must not have been worn, used, or damaged.
It must have all original tags intact and attached. It must be placed and shipped inside its original packaging (the original shoebox). It is important to include a note inside the box with the purchaser's full name or the order number.

2. Return shipping options:

Once you have completed the guided request here on the form, you can choose between two methods:
Our collection service: We handle everything via SDA courier at a cost of €7.90 (an amount which will be deducted directly from your final refund). Note: This service is excluded for Islands and Remote Locations.

Independent shipping: You may decide to ship privately using your preferred carrier. In this case, we will provide you with the shipping address via email as soon as the request is approved.

3. Refund timing and methods:
Once the footwear is received at our facility and its total integrity is verified, we will proceed with the refund of the product amount within 7 business days. The refund will be automatically credited to the same payment method used for the initial purchase.