Refund policy

1: HOW TO REQUEST AN EXCHANGE:

Exchanges can be made within 14 days of the delivery date. The first size exchange is free of charge. Brand Silver's customer service will send you a shipping label for the return of the product and provide instructions on how to package it. To initiate an exchange request, simply contact us at our WhatsApp customer service number 3278217015.

2. HOW TO RETURN AN ITEM:

Returns can be made within 14 days of the delivery date using our return service at a cost of €7.99, or you can send the item privately with your own carrier to the address we provide. To make a return and receive information on how to proceed, you must send a message via WhatsApp to 3278217015 or send an email to info@brandsilvers.com

If you choose our service, which includes: collection of the goods by SDA courier (excluding islands and remote locations). It is important to include a note inside the box with your first and last name or the order code. We will provide you with all the assistance you need to make the return as simple and hassle-free as possible.

If you have requested a return and paid for your order by cash on delivery, you can receive a refund by bank transfer to your current account. If you chose to pay in advance, you will receive a refund using the same method of payment used on the website.

N.B. The refund will be equal to the value of the goods, excluding shipping and cash on delivery costs.

3. PACKAGING OF ITEMS AND SHIPPING OF PRODUCTS:

Pack items using the same materials: paper/cardboard, plastic, or envelope.

Products must be shipped in their original packaging, intact and free of dirt/wear, within 14 days of placing the order.

All returned products will be checked by BRAND SILVER'S and must comply with all parameters. If all the terms and conditions of the return policy are not met, BRAND SILVER'S reserves the right to refuse the exchange or refund request.

4. NON-COMPLIANT ORDER:

In the event of a damaged product, send the return request by EMAIL or WHATSAPP with any photos.

5. PRODUCTS BELONGING TO THE SALE SECTION:

Sale items cannot be refunded in cash but only through the provision of a voucher that can be spent on further orders on the website. Free exchanges are not available for products under €39.99.